The quality program, on the record
Our quality system is the product. Every claim we make — sanitized, graded, counted, released — is backed by a named record written at a controlled station. The documents below describe exactly how that works, in the same language our auditors see.
Download the quality documents.
Flattened, read-only PDFs — uncontrolled when printed or downloaded. They render from controlled masters and stand in for the program in a vendor file; the controlled set itself stays in the portal.
Scope, the three QC control points, sanitization policy, NCR/CAPA, calibration and training — the whole program in three pages.
The cosmetic grading rubric with inspection conditions — and why grading is cosmetic only, never a substitute for functional QC.
Six custody stages from dock receipt to outbound BOL, each named with the record it writes, plus access controls and record locking.
Full procedures, sample wipe logs, the AQL sampling plan, and inspection forms are provided to clients as controlled documents in the client portal — access-controlled and never re-hosted on this site.
Cross-ref · FACTS A9/B4 · §02 Standards & sampling
Standards, sampling & grading
The controls behind each claim — the standard cited, the check performed, the record written. Named exactly as our auditors read them.
“The grade describes cosmetic appearance only — not whether the unit works.” Grading is never a substitute for functional QC.Cosmetic-only rule · as published on /grading · Cosmetic Grading Standard (VIG-QC-GRD-002)
STN · Wipe & verify
STN · Cosmetic gradeCross-ref · FACTS A3/A7/A9 · §03 Credentials
The credentials behind the program.
R2v3 #274644, ISO 9001 / 14001 / 45001, and Microsoft Authorized Refurbisher. Names, numbers, issuers, and validity below are reproduced exactly as registered — view any certificate’s record; documents are not downloadable from this site.
Certificates are view-and-verify; copies on request. Certificate documents are not downloadable from this site — originals are available for inspection on request.
Cross-ref · FACTS A2 · §01 Program documents
End of file · three control points · controlled masters VIG-QC-OVR-001 · GRD-002 · COC-003 · R2v3 #274644 · ISO 9001 · ISO 14001 · ISO 45001 · MAR
