Quality that holds up under audit.
Three QC control points, NIST SP 800-88 Rev. 1 logical sanitization verified per serial, Z1.4 acceptance sampling, and records that lock on release — documented, downloadable, and verifiable.
Our quality system is the product.
Every claim we make — sanitized, graded, counted, released — is backed by a named record written at a controlled station. The documents below describe exactly how that works, in the same language our auditors see.
Download the quality documents.
Flattened, read-only PDFs — uncontrolled when printed or downloaded.
QC Program Overview
Scope, the three QC control points, sanitization policy, NCR/CAPA, calibration and training — the whole program in three pages.
PDF · 3 pages · 299 KB · Rev A — June 2026
DOWNLOAD PDF →Cosmetic Grading Standard
The A/B/C/D rubric with inspection conditions — and why grading is cosmetic only, never a substitute for functional QC.
PDF · 2 pages · 300 KB · Rev A — June 2026
DOWNLOAD PDF →Chain of Custody Summary
Six custody stages from dock receipt to outbound BOL, each named with the record it writes, plus access controls and record locking.
PDF · 2 pages · 222 KB · Rev A — June 2026
DOWNLOAD PDF →Full procedures, sample wipe logs, the AQL sampling plan, and inspection forms are provided to clients as controlled documents in the client portal.
Three control points. No exceptions.
Each one writes its own record, stamped with the inspector and time.
Receiving inspection
Counts reconciled against the BOL and packing list, damage photographed, Focus Materials flagged, and discrepant lots quarantined — before anything advances.
Station checkpoints
Audit → wipe → repair → cosmetic → pack. The wipe checkpoint is a hard gate: no pass without a per-serial wipe log and completed verification.
Pre-ship release
ANSI/ASQ Z1.4 AQL sampling and a packaging checklist, then a QC-supervisor release that locks the records against edits.
The credentials behind the program.
R2v3 #274644, ISO 9001 / 14001 / 45001, and Microsoft Authorized Refurbisher — click any certificate to view its record.
Certificates are view-and-verify; copies on request.
Need our quality program in your vendor file?
Request the audit pack — program documents, certificate records, and the controlled-document set for your compliance team.
(682) 716-2740 · 2630 ANDJON DRIVE, DALLAS, TX 75220